Visitor
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1 Message
Received a wrong modem
I moved to a new place and shop an xFi complete with unlimited data plan. However, I was sent a Cisco modem. I think I was supposed to be sent an xFi gateway plus an xFi pod. Could anyone help me fix this issue?
XfinityAlfonso
Official Employee
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1.6K Messages
2 years ago
Thanks so much for letting us know about this modem issue @user_6f1b46. Please send us a Direct Message, so we can look into this further for you.
•To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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