1 Message
Received a cancellation request email, but I didn’t cancel my services
I received an email today saying Xfinity received my cancellation request, but I did not cancel my service. How do I go about fixing this? Will my internet be cut off?
1 Message
I received an email today saying Xfinity received my cancellation request, but I did not cancel my service. How do I go about fixing this? Will my internet be cut off?
XfinityTony
Official Employee
•
968 Messages
18 days ago
@user_6921ij, thank you for bringing this to our attention! Let's take a look at your account to figure out what is going on. Please, send a DM to Xfinity Support with your full name and address. See you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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