Received a call saying my discount will be discontinued

I currently pay $14.95 per month for Xfinity internet because I am unemployed.

My employment status hasn't changed.

My equipment hasn't changed.

My internet speed hasn't changed.

Can you tell me why I'm losing the discount?

Thank you :-)

Responses

BruceW

Gold Problem Solver

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26.3K Messages

11 days ago

What did the caller say? If it was "We are contacting you about your 50% discount offer on your monthly bill which is set to expire today", the caller was not Comcast/Xfinity, it was a scammer. See https://forums.xfinity.com/conversations/customer-service/6785304bec3cb6282636396d for a description of what happens if you fall for that scam.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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EG

Expert

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109.9K Messages

11 days ago

Concern moved here to the Customer Service help section.

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XfinityWilliam

Official Employee

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1.2K Messages

11 days ago

user_uboj12 The phone number for Internet Essentials support is 1-855-846-8376. The Internet Essentials Call Center is available from 8:00 a.m. to 12:00 a.m. Eastern Time (ET), seven days a week. For additional assistance, customers can also visit the Internet Essentials website at www.internetessentials.com

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user_uboj12

Received a call saying my discount will be discontinued

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

EG

XfinityWilliam

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