1 Message
Received a call saying my discount will be discontinued
I currently pay $14.95 per month for Xfinity internet because I am unemployed.
My employment status hasn't changed.
My equipment hasn't changed.
My internet speed hasn't changed.
Can you tell me why I'm losing the discount?
Thank you :-)
BruceW
Gold Problem Solver
•
26.7K Messages
5 months ago
What did the caller say? If it was "We are contacting you about your 50% discount offer on your monthly bill which is set to expire today", the caller was not Comcast/Xfinity, it was a scammer. See https://forums.xfinity.com/conversations/customer-service/6785304bec3cb6282636396d for a description of what happens if you fall for that scam.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
EG
Expert
•
113K Messages
5 months ago
Concern moved here to the Customer Service help section.
0
0
XfinityWilliam
Official Employee
•
1.4K Messages
5 months ago
0
0
user_ht0qd4
Visitor
•
1 Message
25 days ago
Got a call from [Edited: "possible malicious number"] stating my discounts were going to expire tonight. I have a 5-year guarantee on the internet and 1 year on my phones. Seemingly high pressure to discuss new discounts, I hung up. I am sure this was a scam, even though he stated he was with Xfinity promotions.
(edited)
1