3 Messages
Received a call from Xfinity??
I just got a call from a [Edited: "Personal Information"], a very shaky voiced national from India was saying he is from Xfinity and wanted to help troubleshoot my internet connection. I watched way to much scammer videos and I got scared and hanged up. I’m confused cause this guy new my appointment date and time. If anybody here can tell me if I almost got scammed or is this legit, I would truly appreciate it. Thank you
XfinityChelseaB
Official Employee
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1.6K Messages
2 years ago
Hello @user_8dc050, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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