1 Message
Received 2 emails about cancelation request, but I haven’t tried to cancel
I’ve received emails Saturday and today saying Xfinity has received my request to cancel and what to expect. But I never requested cancelation and I don’t want to lose service. How can I get this corrected? Thanks!
XfinityAdrienne
Official Employee
•
830 Messages
12 days ago
Hey there, user_iztjwa! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the experience with receiving communication regarding the account being cancelled. That can happen if someone attempts to move into the location, but has the information incorrect. We would be happy to look into it with you. Can you please send us a DM to get started?
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