Regular Visitor
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6 Messages
Receive the message 'Sorry, this line of business is not currently available due to a temporary error.' when attempting to buy an xFi pod
I've been trying to buy an xFi pod for several weeks to replace the one that [Edit: Language] out. (The pods don't last very long, about 2 years.) Each time, I get the error, 'Sorry, this line of business is not currently available due to a temporary error. Please try again shortly.' I get this same error when using different devices (iPhone, Dell laptop, and MacBook Pro), browsers (Safari, Chrome, Firefox), networks (home and work).
XfinityMatthew
Official Employee
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148 Messages
23 days ago
Thank you Big_G10, Appreciate you making your own post. If you want to see if that fixed the greyed out direct message issue we were running into please try again with the following steps and let us know if that worked or not.
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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110.4K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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