1 Message
Receive an email saying "Your equipment is on its way" - When I receive it turned to be cable
Hi team,
I opted to xfinity as internet service provider recently. After a day or two, I received an email saying "Your equipment is on it way", but when I received the package, it turned to be cable.
I did not order it. Not sure, why did I receive. Any clue? Thanks!
XfinityVianney
Official Employee
•
2.3K Messages
1 year ago
Hi, user_31msr7
First, I wanted to welcome you to the family. We appreciate your business, and we're happy to have you. If you have your equipment already, we may still send you a Getting Started Welcome kit with instructions or an extra cable, which you might need if you don't have one on hand. I double check the order, and I can confirm it contained no equipment. It's very likely this was sent to just provide you with some extra ways to get set up, just in case.
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