user_c7ucu9 Hello and thank you for reaching out here on our Xfinity Community Forums. I’m really sorry to hear about the recurring issues with your X1 box—it must be frustrating to deal with daily reboots and inconsistent performance, especially when the cause is unclear. While the X1 system does perform automatic reboots for updates and maintenance, it shouldn’t be causing the kind of issues you're describing.
Let’s take a closer look at what might be going on with your box. Could you please send us a DM with your name and full address? We can check for any system errors that the IVR has been flagging and see if there’s something deeper causing the problem. I want to make sure your service is as stable as possible and work toward a solution that eliminates the need for frequent refreshes.
Thanks for your patience, and we’ll get this sorted out for you! 😊
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_c7ucu9
2 Messages
4 months ago
Are you going to Reboot my tv starting today?
1
0