Good morning, @mercedes22 thank you for taking time to reach out over Xfinity Forums. You've contacted the right place for assistance with getting your set-top rebooted remotely, I can help with that request. If you ever don't have time to reach out to us here, you can reboot your equipment with the great self-help options in the Xfinity App: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app.
Since I will need to gather some information to locate your account, and we don't want that in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
XfinityJustinC
Official Employee
•
1.2K Messages
3 months ago
Good morning, @mercedes22 thank you for taking time to reach out over Xfinity Forums. You've contacted the right place for assistance with getting your set-top rebooted remotely, I can help with that request. If you ever don't have time to reach out to us here, you can reboot your equipment with the great self-help options in the Xfinity App: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app.
Since I will need to gather some information to locate your account, and we don't want that in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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