Visitor
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2 Messages
Rebate/Credit for Service Termination
Hi - I needed to terminate my service. I just received a bill statement showing that I have a rebate/credit. Will I receive a check for the rebate amount or how will I receive it now that I have stopped service with you?
Accepted Solution
XfinityMary
Official Employee
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271 Messages
4 years ago
Good afternoon @user_43677d
Thank you for posting on our awesome Forums page about your recent cancellation and refund needs. I am sorry to hear that we lost a valued part of the Comcast family. Hopefully, we can welcome you back in the near future. We will first attempt to refund the final credit balance back to the last card used on file within 30 days of your final disconnect. If there are any issues with refunding the amount back to the card on file, we would then send out a paper check within 4-6 weeks! Please let us know if you have any further questions.
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