1 Message
Real-time Outage Update Information
I'm trying to determine when my internet will be restored and all that the status center tells me is that service is unavailable. The Xfinity Assistant does not provide any real information - only referring me to an outage map that doesn't load and offering to text me if it has an update. I'm being told that no customer service agents are available because of a storm in the area.
Is there some part of the customer service interface that will let me talk to a real person and find out any real-time updates that include an estimate of service restoration?
Any time there is an outage, I can get this type of information and restoration estimates from my electricity supplier simply by looking in the app or making one quick call.
I need to know what the estimated time is for restoring my internet service because I need it for my job and can't be offline and do my work.
EG
Expert
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112.8K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.8K Messages
6 months ago
@user_7q9ktq I work from home as well and understand how important your connection is needed. I can definitely check to see what details we have to share. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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