Visitor
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1 Message
really poor customer service
I have saved my chat with a rep from yesterday because it was really poor. you have no way to attach it to this thread. you also have no email address at corporate headquarters. You also had a "xfinity compliments" category on the support forum which I find self congratulatory and disingenuous. My service yesterday was atrocious. I chatted with a rep to find the remaining amount of termination fee if I canceled at the end of this billing cycle. that person could not progress the conversation after I wouldn't disclose a new address as I'm not moving. I'm cancelling service...the rep got insulted and said I had a tone and ended the chat. How childish. They are clearly an emotional child, and need reprimanding on this issue. Comcast has thoroughly incomplete mechanisms for feedback. I called the 800 number and she could not take the complaint, nor could provide an email so I could send a copy of the chat. If I was interested in cancelling at the beginning of this stupid odyssey with you yesterday, you've convince you don't deserve my business after 13 years based on the behavior of the chat rep, and the difficulty in submitting a complaint against that person. I believe that rep knows its virtually impossible to submit a complaint which is why they conducted themselves the way they did. Comcast is not managing their customer service reps. I need an apology.
XfinityPaula
Official Employee
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1.7K Messages
13 hours ago
Hello user_h1wypu! Thank you so much for coming to our Xfinity Forums and sharing briefly the experience that you suffered yesterday when contacting our peers through chat with trying to cancel the account. I am truly sorry that you were treated in that manner when making a simple request for your account. Any agent you speak with should be able to guide you to our support contact form or submit the feedback for the agent directly. I'm sorry you faced that obstacle as well.
On the upside you found my team here, and we are very well versed in assisting our customers with their needs as well as making sure that your feedback is shared with the correct leaders to ensure the same experience is not delivered to you again or another customer.
Would you please send us a direct message with your name and service address? I would like to help set up the cancellation for you. You will be missed especially after 13 years, but I will make sure that your account is updated as needed and provide you with the details of any termination fees.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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