Skip to main content

    Support

    Offers

U
user_0pzril
1st Topic
1st Like

1 Message

Friday, March 7th, 2025 9:17 PM

Real person to talk to

IV been trying and trying to get a hold of a real person and all that I get is a robot I'm thinking about moving my service to somewhere else I am tried of taking and explaining to something that won't answer my question but want me to answer them 

Question

 • 

Updated 

8 days ago

37

2

XfinityMarcus

Official Employee

 • 

1.4K Messages

2 months ago

user_0pzril hello and thank you for using the Xfinity Community Forums page to reach out today. I understand you have had some difficulty getting in touch with someone and I would be happy to step in and take things over for you. What exactly are you trying to receive assistance with? Did you have a question about completing the transfer of service process?

2

0

user_ra6cgy

1 Message

I need help  whole system offline

Like

Reply

8 days ago

0

XfinityAdrienne

Official Employee

 • 

1.2K Messages

Hey there, @user_ra6cgy! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear that your services are not working currently. Can you share with us if the lights on your Modem or on or flashing? Did you confirm there was not an area wide interruption impacting your services? You can check here to confirm if the signal is impacted overall. Please let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

jhansen116

Visitor

 • 

1 Message

2 months ago

I tried forever to contact a human to tell them my wire is down in the street, there is no way to speak to a human, the only way is to go through the automated system and submit a ticket.  it constantly crashes but i was able to submit a ticket, the tickets do not show up in my account, so there is no way to track the status. they have not fixed the problem nor have they contacted me in regards to the problem. 

1

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

jhansen116 thank you for using the Xfinity Community Forums page to reach out regarding your concerns with getting in contact with a real person. I am 100% a real person who would be more than happy to assist you. Thank you for bringing the issue of a downed cable line to our attention. Can you send me a direct message with your full name and service address to get started?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here