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See_Saw22's profile
See_Saw22
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Regular Visitor

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6 Messages

Wednesday, February 12th, 2025 4:39 PM

Real or Fake Debt Collection Text

I received a text from the [Edited: Personal Information] with a link for t.xfin.met, stating my account has been placed for initial collection with Sequium. 

However, I've always been set for auto-payment for both mobile and home services and 99% of the time pay prior, the day the monthly bill is posted.  How do I verify if this a scam or is this legit?

My current balance is $0 for both mobile/home services.

Question

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Updated 

2 months ago

 • Edited

75

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XfinityBenjaminM

Official Employee

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2K Messages

2 months ago

 

See_Saw22 Hello! Thank you for reaching out to us here on our Community Forum. Can you please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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See_Saw22

Regular Visitor

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6 Messages

Thank you for the reply.  DM sent as requested.

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2 months ago

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user_50pa2j

1 Message

2 months ago

Was it resolved? I just got a text also and trying to chat with an agent now.

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XfinityRoberto

Official Employee

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1.7K Messages

Hi there, @user_50pa2j. Thank you so much for taking your time today and reaching out to us here on our Forums page. You are in the right place and we are happy to assist you. Can you please provide us with more details on the text you received? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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