Visitor
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5 Messages
Ready to scream!
Want to take advantage of Change My Plan option on app. After 2 weeks and >4 hrs on phone still not working. Can select new channel lineup. Does NOT recognize that I rent YOUR modem and have security with basic protection. At the end of the process told to call. I did x 2. Rep unable to see same screens as I see. Rep unable to fix the issue. IF I ever get the change completed I’ll save $50/mo and have 60 more channels.
IMO staff were not trained sufficiently and system was not tested thoroughly.
Accepted Solution
user_a99eca
Visitor
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5 Messages
2 years ago
I sent my message and have not heard if it was received or not.
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user_a99eca
Visitor
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5 Messages
2 years ago
The system is terrible!
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XfinityDena
Official Employee
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2.3K Messages
2 years ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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