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I need someone to contact me about a problem I have had with my service for 3 months now. I have been on the website chat and phone calls and spent several hours with no help or resolution. In the meantime, now that you have direct draft from my bank account you are taking out more and more money in direct contrast to what my plan was supposed to be. Also my mobile phone numbers on your sight are showing wrong in your records and after submitting several tickets there has been no repair or the call backs promised. Half the time your website doesn't work. This has been going on since February!! My next phone call will be to cancel everything. I also may sue for stress and false business claims. Contact me within 12 hours or I am through with Comcast after 22 years.
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user_h5w46q's new post
Subject
I need someone to contact me about a problem I have had with my service for 3 months now. I have been on the website chat and phone calls and spent several hours with no help or resolution. In the meantime, now that you have direct draft from my bank account you are taking out more and more money in direct contrast to what my plan was supposed to be. Also my mobile phone numbers on your sight are showing wrong in your records and after submitting several tickets there has been no repair or the call backs promised. Half the time your website doesn't work. This has been going on since February!! My next phone call will be to cancel everything. I also may sue for stress and false business claims. Contact me within 12 hours or I am through with Comcast after 22 years.
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Category
Customer ServiceSelected Customer Service
Topic
Customer ServiceSelected Customer Service
Tags
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xfinity
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#customerservice #terrible #annoyed
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billing
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account
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xfinity mobile
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scam
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senior citizen
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uncorrectables
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fraud
Selected xfinity, #customerservice #terrible #annoyed, billing, account, xfinity mobile, scam, senior citizen, uncorrectables,
XfinityAbby
Official Employee
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805 Messages
3 hours ago
Hello @user_h5w46q thank you for reaching out on our community forum, It sounds like you have had a difficult time getting everything taken care of on your account. I would love to take a look at the account and make sure that we address everything for you.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
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