Thanks for reaching out to us. We do apologize for any inconvenience you're having with your services. You can only be charged reactivation fees if your services are disconnected for nonpayment.
So if there are times when you have gone to log into your account and it advised you to make a payment, then and at that time your services were interrupted and required a payment to restore the account, which would then incur reactivation fees.
XfinityOrlandoM
Official Employee
•
3.9K Messages
4 hours ago
@user_etxauk
Thanks for reaching out to us. We do apologize for any inconvenience you're having with your services. You can only be charged reactivation fees if your services are disconnected for nonpayment.
So if there are times when you have gone to log into your account and it advised you to make a payment, then and at that time your services were interrupted and required a payment to restore the account, which would then incur reactivation fees.
A good way to get around the reactivation fees is to set up your account for auto pay deductions https://www.xfinity.com/support/articles/setting-up-auto-payments
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