Hello @user_krhbg2 our team can help! We just don't take payments working on Forums or in a direct message. If you can pay the amount due in the Xfinity app, please let us know. If we can see the pending payment, we can take steps to reactivate service.
@XfinityJosephA Our account is paid in full. We are looking reactivate our service that we cancelled!! We have a credit balance of $59.04!! I literally stated I am looking to chat with agent about reactivating our service. There was nothing stating anything about payment. Your chat service is only BOT answers and won't connect me with an agent. Which is infuriating honestly.
user_krhbg2 I completely understand, and we want to do our part to get service working! A reactivation typically involves a payment most of the time. But having this additional information truly helps. We'll always try to resolve as much as we can publicly before working in a direct message. Thanks for sharing more details. If you have a credit balance it will be easier to help 👍 Simply send us a direct message that includes your name and service address. From here we can send you a verification message and take the right steps to reactivate.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJosephA
Official Employee
•
2.5K Messages
31 minutes ago
Hello @user_krhbg2 our team can help! We just don't take payments working on Forums or in a direct message. If you can pay the amount due in the Xfinity app, please let us know. If we can see the pending payment, we can take steps to reactivate service.
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