Visitor
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1 Message
Reactivate my account
Hi, could someone help me with reactivating my Xfinity account? I moted in new home and need to reactivate my internet service in the new place. Every time I click on anything within the account I get the message "Looks like you can't make changes to this plan. Contact the account owner for details."
CCLayla
Gold Problem Solver
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259 Messages
3 years ago
Hi, @user_825fe1, thanks for taking time out of your day to post here in Xfinity Forums!
Congratulations on your new home! We're so glad to hear you'd like to get Xfinity services started up at this location as well.
When moving to a new address, service can either be transferred from the old or current address, if it is still active, to the new one or cancelled altogether, and new service started at the new location.
It sounds like the latter is what is needed in your case. We can definitely help!
Could you please send in a private message with your first and last name, and address for further assistance?
To send a private message, you may need to:
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