J

Visitor

 • 

1 Message

Friday, December 6th, 2024 3:51 PM

Reach US based customer service management

I would like to express my frustrations over the customer service I have received over the past two weeks. It’s embarrassing, being misinformed, lied to, hung up on by a SUPERVISOR (without me being nasty or rude) 

Official Employee

 • 

2.1K Messages

6 months ago

@Joshua91

 

Thanks for reaching out to us, we do apologize for any inconvenience. This link https://www.xfinity.com/support/contact-us  has great information on how you can read to live agent through one of our many social media options.

Since we have you here on our Xfinity forums web site I'll be happy to assist you with any concerns you have with your Xfinity services. If you could please send our team a direct message with your full name and full address,

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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