Reach human somehow? My situation doesn't seem to have a menu tree option

Bad storm last night here in Seattle. Tree fell down and severed Xfinity cable deep in my property. I just want to get on the list to have it fixed. Not expecting it to happen today. Instead, Xfinity keeps telling me they'll let me know when the service returns. Problem is, that can't happen because, you see, a tree feel down and severed the cable on my property.  Xfinity can do all the work to our central office but that won't matter. No menu option seems to cover this.

I love Xfinity deeply.