Visitor
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1 Message
Re: "xfinity support"
Hi, I need help fixing a major error on my account billing/plan duration. Recently, an agent promised and set up a deal for me at $71.33 per month fixed for 5 years (60 months). However, after I activated my new modem, I checked my account and noticed the system automatically changed my plan duration to only 12 months. This is a system error. Could you please check my account history and restore my correct 5-year promotional contract at $71.33/month as originally agreed?
XfinityBillie
Official Employee
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4.3K Messages
2 days ago
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XfinitySara
Official Employee
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2.7K Messages
6 hours ago
Hello again, @user_aolblb! The ticket we created on your behalf appears to have been resolved by our Executive Resolutions team, which is wonderful news! We reached out to you directly in case you still have any questions or concerns in the next day or two. Otherwise, please feel free to simply create a new post on our Xfinity Community Forum down the road if you ever need us again, and we're always happy to help :)
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