davidtm's profile

Regular Visitor

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2 Messages

Sat, Oct 31, 2020 12:00 PM

Re: Wireless Cable Boxes/Customer-owned modem

I, too, am interested in getting 4K over the "air" programming. I currently have the ag2v2 box and my own cable modem and separate wireless router. I have a Samsung smart tv which can provide 4K streamed content. While I realize that live 4K content is limited, I would like to future proof.
Thanks fort any suggestions, as looking into this via xfinity online or app puts me in a loop.

Responses

Regular Visitor

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1 Message

7 m ago

I am also looking for help getting a wired X1 4K box that works with my own modem. Sounds like that is the XG1V4. I am getting the run-around on customer service when I call. Can you assist @ComcastMichael  @ComcastChe ? Thanks in advance!

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

You would need to upgrade to a 4K dvr. Escalated to an Official Employee to help you out
ComcastAmira

Official Employee

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2.3K Messages

7 m ago

Hello All! Thanks for reaching out to us on our Forums page. We would be more than happy to assist you with getting a 4K DVR. Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

 

Regular Visitor

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2 Messages

7 m ago

Messages sent. (Sent two, as I forgot to include my name in first msg. 😕)

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