New Poster
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1 Message
Re: Who do I talk to about getting a cable buried
I received an alert that someone buried my cable line and the job is complete, but I’m looking out my window and clear see the line on my front lawn, untouched. I can’t see to get in contact with anyone... any ideas?
CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @ColinMck, and thanks for letting us know! I would be happy to reach out to your local construction team to let them know that the line burial was not completed. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message.
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @ColinMck. I hope all is well. Because we haven't heard back from you, this thread will now be locked. If you still need assistance, before sending me a private message, please, first, create a new public post, and add a link to this post. Doing so will generate a new help ticket, allowing us to pick up where we left off. Take care.
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