New Poster
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7 Messages
RE: Website
Similar issue. They show an old inactive account, they won't delete it, they won't let me delete it. They same that I, the account HOLDER, am not authorized to make changes to the account(s). Two Factor Authentication via SMS just randomly stopped working, tried to unpair my number and then reverify it thinking that would solve the issue, NOPE!!!! Every time I try I get "server error" but then on my homepage it asks if my "number is a cell phone" and if "I'd like to verify it now?" My number is the ONLY LISTED NUMBER ON MY ACCOUNT and these [Edited: “inflammatory”] keep calling my WIFE!!!!?????
I call and call and call and the person on the other end with the horribly thick and barely understandable accent just says, "we'll fix this, it's all good to go now sir, thank you for calling Xfinity and have a wonderful day."
^^^^^^^^^^^^^ SIX MONTHS of this (edited: Language), you still call my wife, you still restrict my access and I still cannot verify my phone number. There is a very valid reason [Edited: “inflammatory”]. Poor customer service, poor optics and [Edited: “inflammatory”]
XfinityLinda
Official Employee
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1.9K Messages
4 years ago
Hello, @Aretrein! Thank you for reaching out! We apologize for your experience, and we are happy to help straighten out your contact information. In order to do so, we would need for you to send a Peer to peer chat when it is convenient for you, so we may continue in private. Please do so and include your name and the service address. We appreciate your time!
To start a Peer to peer chat: Click "Sign in" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
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