New Poster
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1 Message
Re: There is a damaged comcast equipment box located on the street in my neighborhood.
{Edit PII} Cable street box has severe damages and wire is exposed.
New Poster
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1 Message
{Edit PII} Cable street box has severe damages and wire is exposed.
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
6 m ago
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ComcastMorgan
Official Employee
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2.5K Messages
6 m ago
Good afternoon, Badboy1957. We appreciate you making us aware of this! You've reached the right place for support. If you can please send me a PM with your first and last name, I can assist you with opening a request to have this looked at and taken care of.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks! Talk soon.
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ComcastJosephB
Official Employee
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333 Messages
6 m ago
Hi, CCAndrew, thanks for letting us know. Are you able to send us a private message so we can get more information and details about the equipment? Do you know the address nearest the box?
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ComcastChe
Official Employee
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6.1K Messages
6 m ago
Hi @Badboy1957, Thank you for using the Xfinity Forum to bring this to our attention. We'd be happy to contact your local techs to come out and make the necessary repairs. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.
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