andrewmapp's profile

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1 Message

Sun, Feb 14, 2021 1:00 PM

Re: Speaking to your Serviceability Team

Hello! I have a similar question as I do have a serviceablity ticket open #2096042 but I haven't heard an update in 2 weeks. I've tried calling for an update but the only news I've heard is that the ticket is still open. This is great news that it's still open but how many more weeks should I plan to wait? It appears that house we bought years ago must have had cable coax cut as this is the first time we've tried to become a Comcast Xfinity customer.




Official Employee


85 Messages

2 m ago

Hi there, @andrewmapp. We'd love to further review the request with you. Please send us a Private Message by selecting my username (ComcastStephani) with your full name and address. Thank you for your interest in our services, and I look forward to further reviewing with you. 

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