Visitor
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1 Message
RE: Retention Department
Really, love the fact that instead of trying to help me the retention department just hung up on me. I was going to bring two new accounts to the table but I guess they'd rather lose one.
Also the system for me to talk to an agent is ridiculous. I just want to talk to a person and Xfinity's automated system thinks I am calling about service which has been shoddy the past few months anyways.
I just don't understand this [Edited: Language] service that they provide. Looks like I'll be switching to T-mobile of AT&T.
XfinitySara
Official Employee
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1.7K Messages
2 years ago
@user_80355c - Thank you for bringing your shared concerns to our attention. I'd love to help in any way that I can! You mentioned retention as well as potentially new accounts and service concerns. May I ask if you still need assistance with any of those items today?
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