Visitor

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6 Messages

Friday, March 20th, 2026 7:28 PM

Re "Refund card replacement"

need refund card issued the current one expired, and I want new one issued 

 

This post was created from this reply on different post
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Official Employee

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2.5K Messages

20 days ago

Hey there, @user_vea1cb! We saw your comments on another user's post, and I went ahead and converted one of those comments into your own post, under your username. That way we can properly and swiftly address your particular account and gift card concerns. Please send our team a direct message to continue (instructions below).

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

Visitor

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6 Messages

I did do all of the above but no response, I want new card issued 

Visitor

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6 Messages

3 hours ago

what is going on how can i get my money back

Visitor

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6 Messages

3 hours ago

how do I get my card issued

Visitor

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6 Messages

3 hours ago

this is legit theft, you issue stupid debit cards and time elapses and you keep my money that's theft, I already complain to better business in MA, and they already have huge number of complains on this issue.

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