Hey there, @user_vea1cb! We saw your comments on another user's post, and I went ahead and converted one of those comments into your own post, under your username. That way we can properly and swiftly address your particular account and gift card concerns. Please send our team a direct message to continue (instructions below).
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
this is legit theft, you issue stupid debit cards and time elapses and you keep my money that's theft, I already complain to better business in MA, and they already have huge number of complains on this issue.
We'll be happy to look into this for you to see on how we can get you a new card reissued. You'll need to send us a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
this is legit theft, you issue stupid debit cards and time elapses and you keep my money that's theft, I already complain to better business in MA, and they already have huge number of complains on this issue.
Maybe looking at the card for an expiration date would help. They are debit cards, just like your bank issues, except the expiration date is something like 6 months or so. It's not theft if you don't look at the card when you get it.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
XfinitySara
Official Employee
•
2.5K Messages
20 days ago
Hey there, @user_vea1cb! We saw your comments on another user's post, and I went ahead and converted one of those comments into your own post, under your username. That way we can properly and swiftly address your particular account and gift card concerns. Please send our team a direct message to continue (instructions below).
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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user_vea1cb
Visitor
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6 Messages
2 hours ago
what is going on how can i get my money back
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user_vea1cb
Visitor
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6 Messages
2 hours ago
how do I get my card issued
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user_vea1cb
Visitor
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6 Messages
2 hours ago
this is legit theft, you issue stupid debit cards and time elapses and you keep my money that's theft, I already complain to better business in MA, and they already have huge number of complains on this issue.
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