Re: "Phone return fraud"

I am having the same problem. The day I received 2 new phones I got a call from somebody saying they were xfinity telling me that one of the phones (they knew the order number) was mistakenly delivered to me by the delivery driver. They told me the billing was different and if I wanted to keep it I had to pay the full amount immediately. They sent me a mailing label and I dent the phone back using the UPS label and I was told that I would receive a new phone with the correct billing installments. When i called a few days later I was told by the Xfinfity rep that I was a victim of an intercept scam but not to worry, they would replace the phone. This was 6 over a month ago. Since then I've spent several hours on the phone with customer service re-telling my story and getting nowhere. I've had 3 tickets created 2 of which were mysteriously closed. I finally heard from the fraud desk and they said basically it was my problem. They didn't know how these criminals got my information but it wasn't xfinity's fault. So now this criminal organization has my an my wife's names. address. phone numbers, phone order numbers, make and model of the phones, and probably xfinity account information. Obviously my personal information was not secure with Comcast and they violated their own privacy.  I flied a privacy complaint with xfinity at their [Edited: "Personal Information"], a notice if dispute in their portal and just filed identity theft complaint with IdentityTheft.gov . So far no response from xfinity on any of this. I've been a loyal customer for a long time and this is how I get treated. I'm wondering if there is another class action suit that I can join. Very frustrating!!