saml5's profile

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Mon, Sep 14, 2020 9:00 AM

Re: New home- need help from Construction Team to establish service

 I am having the same issue. I've tried for 2 weeks to get Comcast to connect my newly constructed home but have been continually ignored. I've asked for expedited service but this has not worked. I am being left no choice but to cancel my service and pursue another provider if this isn't fixed IMMEDIATELY. 



Official Employee


2.5K Messages

8 m ago

Hi there, saml5. Thanks for posting! So sorry to hear you're having trouble getting information on your serviceability/new connstuction request. These types of situations typically take quite a bit of time to get worked through, but I can definitely step in and see if I can help. We understand you're eager to start service! Go ahead and send me a PM with your first and last name, so we can continue from there.


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. 


Thanks. 🙂

I am an Official Comcast Employee.
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