jessicarod007's profile

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1 Message

Wed, Oct 28, 2020 9:00 AM


I was trying to retrieve a chat log (they promised a credit that never appeared) and a phone call (A visa debit card was supposed to be mailed out but didn't) . The customer agent terminated the chat. Reconnected, the agent trasnferred me to the supervisor and the supervisor terminated the chat right away.

First agent was Nitin. Then, another agent transferred me to Rahul the supervisor.



Official Employee


6.1K Messages

6 m ago

Welcome to the Xfinity Forum, @jessicarod007. We appreciate you for sharing the experience you've had while trying to get chat transcripts, a credit to your account, and a visa gift card that was promised to you. I'd be happy to pass this information to my leadership. In the meantime, no need to call in again. I can help address all of your concerns.

In the future, if you need anything, feel free to reach out to us here on the Xfinity Help & Support Forum, Reddit, you can like us on Facebook, or Follow us @ComcastCares on Twitter! We have an awesome team of Corporate Digital Care agents, on standby and ready if and when you need us. 

Please send me a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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