Visitor
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1 Message
Re: Need To Cancel
I moved in January and had communicated this to Xfinity via both chat and voice call w/support however I am continuing to get billed. Someone else moved into my prior address so not sure how this has not been straightened out already.
EG
Expert
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116.3K Messages
19 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.5K Messages
19 hours ago
@user_aixf50 Sorry to hear you are still receiving bills after moving. We'd be happy to look at the account and see what happened. Can you please send us a direct message with your full name and the service address, and we will get this all straightened out?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityAlfonso
Official Employee
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2.4K Messages
16 hours ago
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