Frequent Visitor
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5 Messages
Re: "Loyalty retention"
I have the same requirement, having problems with my contract, was on permanent hold earlier and had to give up.
If it helps, [Edited: "Personal Information"] discusses the issue, though it was closed prematurely.
Thanks!
XfinityMarshante
Official Employee
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1K Messages
9 hours ago
@craign1, Thank you for your comment. Sorry to hear that you are having issues with your contract. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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craign1
Frequent Visitor
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5 Messages
9 hours ago
Thanks, done, please respond via email, bearing in mind this has already cost me a great deal of time. Thanks!
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