msakurada's profile

New Poster

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3 Messages

Mon, Dec 14, 2020 4:00 PM

Re: How to get broken pedestal at street repaired?

  Having problems connecting to my security cameras Arlo keeps blinking amber I called I Arlo to troubleshoot they did everything on there and still can't get it to work and told me to call my cable provider Xfinity thank you

Responses

New Poster

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3 Messages

6 m ago

I get that how long the repairs for the accident

New Poster

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3 Messages

6 m ago

I don't need it I don't know if I need help outside but it seems to be a routing problem

Official Employee

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374 Messages

6 m ago

@msakurada, thanks for taking the time to reach out to us through our forums regarding the broken pedestal and the intermittent connectivity issues.  I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would love to get to the bottom of the connection issues and ensure that we get this pedestal repaired for you. Can you please reach out through private message with your full name, name on the account if different, the service address, and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.

BruceW

Gold Problem Solver

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22.4K Messages

6 m ago


@ComcastMichele wrote: ... Can you please reach out through private message ... follow the process here to learn how to obtain that information: comca.st/30x1qW2.

@ComcastMichele:

 

  1. You've asked the poster to send a private message, but failed to tell them how to do it. "New Posters" often do not know how to send a PM. If you actually want to hear from them, you should tell them how to reach you. Something like "To send me a private message click my name (ComcastMichele), then click 'Send a message' ".
  2. It isn't realistic to expect customers to recognize that the cryptic string "comca.st/30x1qW2" is actually the address of a web page. Why not post a clickable link? And why use shortened non-links when you could just as easily post the much more recognizable (and clickable!) https://www.xfinity.com/support/articles/view-account-info-my-account-app?

 

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