RE: how to get an escalation manager for an issue that has not been resolved

My name is Beverly [Edited: "Personal Information"]. I have been trying to get a problem with my service corrected for almost 3 months now. After 2 months of calling and reaching no one, finally last week someone came out and fixed the problem. The technician that came out did not explain that I would have to reset my remote. But after googling it I figured that out. The service lasted about a week. Then last Friday it went out again. I called Saturday morning. After much frustration, and working with the technician over the phone, it was resolved again. My service went out again last night. I am very frustrated with this. I am handicapped and I'm not mobile right now. So trying to adjust cables, unplug and plug cords, is very inconvenient for me. I pay my cable bill every month. The service is only doing this on one television set. The technician did find a problem outside. Last Friday the person that worked with me over the phone said that it was something happening on your end. Whatever it is I wanted resolved. As for mentioned I am a handicap person, I enjoy watching television when I finally relax for the night. This problem causes me great stress. I am inclined to look for other cable possibilities. There are few. I have been with your company for over 35 years. This is been a consistent issue throughout the years. This is also the reason I will not get my telephone and internet services under Comcast. Customer service is a joke. If you ever reach anyone, You must go through an act of Congress to get a person to come out to your home. Which is what I need being that I am handicapped. I would appreciate it very much if you could get this problem resolved for me. I am at my wit's end and ready to end my relationship with Comcast If it is not resolved once and for all. It is time for me to pay my bill again. And this is what frustrates me more than anything else. Please help me resolve this issue ASAP.