Visitor
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1 Message
RE: File complaint
I’d like to file a complaint because for 3 different days I was told that someone would come to my house to bury a temporary cable and no one had show up
Visitor
•
1 Message
I’d like to file a complaint because for 3 different days I was told that someone would come to my house to bury a temporary cable and no one had show up
XfinityAmira
Official Employee
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4.5K Messages
2 hours ago
Hi user_dopte1! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. Please know that once a line burial has been put into the system, our local line teams have 14 business days to complete the burial. I do apologize if that was not communicated to you. My team would be more than happy to monitor the appointment and ensure it gets buried within that timeframe. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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