jacobkennedy22's profile

New Poster

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1 Message

Mon, Oct 19, 2020 7:00 AM

Re: F forraud charges on my account

Same thing happened to me. I was charged $431 dollars for on demand one time charges. Movies and TV shows were rented immidately right after another. Comcast has a FRAUD problem right now, check for bill every month. 

Responses

Official Employee

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2.5K Messages

8 m ago

Good morning, acobkennedy22. We understand the impact that unexpected charges can have and we do have an option in place to help rectify that from On Demand purchases. Please take a look at this link here: https://comca.st/35yiNu9. We highly recommend making sure a Purchase Pin is set for the Stream website, as well as each TV box in the home in order to be safe. Two-step verification can also help as an added layer of security, you can find more about that here: https://comca.st/2HyKvib. If you believe they are fraudulent charges from users beyond those in your household and those you have granted access to, please see this link: https://comca.st/2IXJDnJ. Let us know what other questions you may have, we're here to help. 

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