FixMyWiFi's profile
FixMyWiFi
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Tue, Dec 1, 2020 9:00 PM

Re: DANGEROUS COMCAST WIRE SITUATION AT MY HOUSE

I am having the exact same problem.  Comcast wire is so low that I can grab it.  It runs across my street and the Garbage trucks didn't do pickups today for my street (a dead-end), because they could not pass.

 

I called PG&E yesterday to confirm it wasn't their wire. They got here in 15 minutes.

I called Comcast at the same time and they noted a ticket with the words "Dangerous Wire Condition", yet nobody has contacted me in over 36 hours to say they are coming. (ticket# 051985644)

 

Can someone please come here urgently?  If a car or truck snags this wire, it's going to rip down my roof mast and take the live electrical wire with it!

 

Thanks

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3 m ago

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25.5K Messages

5 m ago

@FixMyWiFi 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastMorgan

Official Employee

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2.5K Messages

5 m ago

Hi, FixMyWiFi. Good afternoon! We take these requests seriously and I definitely want to take a look at the current status of the request you have opened and follow it through to completion. To get started, please send me a PM with your first and last name. I will take a look and we will go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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ComcastRob

Official Employee

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250 Messages

5 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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Jtabatha62

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1 Message

3 m ago

I was driving and wires fell on my car. Two trucks was there and no one came to see if I was ok . My friend lived close so I went and got him and we came back and they were gone. I've called many times but I've yet to get a call back from anyone from Comcast. My car is messed up

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