FixMyWiFi's profile

New Poster

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1 Message

Tue, Dec 1, 2020 9:00 PM

Re: DANGEROUS COMCAST WIRE SITUATION AT MY HOUSE

I am having the exact same problem.  Comcast wire is so low that I can grab it.  It runs across my street and the Garbage trucks didn't do pickups today for my street (a dead-end), because they could not pass.

 

I called PG&E yesterday to confirm it wasn't their wire. They got here in 15 minutes.

I called Comcast at the same time and they noted a ticket with the words "Dangerous Wire Condition", yet nobody has contacted me in over 36 hours to say they are coming. (ticket# 051985644)

 

Can someone please come here urgently?  If a car or truck snags this wire, it's going to rip down my roof mast and take the live electrical wire with it!

 

Thanks

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Expert

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25.5K Messages

5 m ago

@FixMyWiFi 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.5K Messages

5 m ago

Hi, FixMyWiFi. Good afternoon! We take these requests seriously and I definitely want to take a look at the current status of the request you have opened and follow it through to completion. To get started, please send me a PM with your first and last name. I will take a look and we will go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastRob

Official Employee

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250 Messages

5 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

3 m ago

I was driving and wires fell on my car. Two trucks was there and no one came to see if I was ok . My friend lived close so I went and got him and we came back and they were gone. I've called many times but I've yet to get a call back from anyone from Comcast. My car is messed up

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