Delisa1's profile

New Poster

 • 

1 Message

Sun, Nov 29, 2020 7:00 PM

Re: COVID-19 Payment Extension

Can I get an extension please

Responses

ComcastChe

Official Employee

 • 

6.1K Messages

6 m ago

Hi there, we are sorry for the delayed response and we do understand how important it is to be able to make a payment that is convenient for you especially with everything that is going on and you have reached an amazing team to help. Can you please send us a private message with your name, the full address, and the account number?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Official Employee

 • 

369 Messages

6 m ago

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here