Jenewoman's profile

New Poster

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2 Messages

Tue, Jan 19, 2021 4:00 PM

Re: Cannot Get A Live Person on the Phone

Having having the same problem and because of that I haven’t been able to cancel one of the services so I’ll just keep getting charged more.

Responses

ComcastJoeTru

Official Employee

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6.7K Messages

3 m ago

Hi Jenewoman. Thank you for visiting and posting on our Forum. I can assist with reviewing your account and the service downgrade options. Please send me a private message and include your full name and service address, so I can assist you. You can send me a private message by clicking my name (ComcastJoeTru) and then click "Send a private message" and private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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5 Messages

3 m ago

#1 Had to re-sign in to the forums to be able to send a PM, and then was fine.

#2 New customers need to activate the service using the box, THEN all the channels show up in the Xfinity stream app.

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