Visitor
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1 Message
RE: Cancellation Not Processed
Hi I requested my service be cancelled September 28th 2026.
I checked my bank statements and I see that I have a full bill for October 5th.
I've seen a "we're working on it message" regarding my cancellation request but no final bill nor confirmation.
How can I get this resolved?
EG
Expert
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122.1K Messages
49 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.6K Messages
27 minutes ago
@user_bgn19w Our team can ensure your account is/was closed properly. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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