Hello, @user_f04d23! We saw your reply to another user's post regarding the changes you'd like to make, and we've converted that into your own post to ensure the swift and proper handling of your particular account concerns. It would be our pleasure to take a look at things and help in any way we can! Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
XfinitySara
Official Employee
•
2.3K Messages
8 hours ago
Hello, @user_f04d23! We saw your reply to another user's post regarding the changes you'd like to make, and we've converted that into your own post to ensure the swift and proper handling of your particular account concerns. It would be our pleasure to take a look at things and help in any way we can! Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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