motibyte's profile

Frequent Visitor


5 Messages

Sat, Dec 5, 2020 5:00 AM

Re: Cable Lines Relocated from old service pole


Experiencing same issue. New pole installed over 2 years ago, all other utilities have been transferred over from old pole to new pole, except for Comcast. Have waited countless hours on hold to be told the issue would be resolved. Even managed to get the outsourced tech support team to transfer me to a domestic Comcast employee who issued me a ticket number and told me I would receive a call in a few days and it would be resolved on or before 12/4/2020, no call, no resolution. Comcast, please help !

Thanks !


Official Employee


2.7K Messages

6 m ago

Hello, motibyte! Welcome to the Xfinity Forums.

I'm glad you reached out to us here about getting service lines moved to the new pole. I'm sorry to hear it's taken so long and I'd love to take a closer look and see what can be done to get this completed. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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