lpod's profile

New Poster

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1 Message

Wed, Jan 6, 2021 12:00 PM

Re: Bad customer service experience

I had horrible customer service.  The agent would just want to over talk.  I am sure that it is a ploy so a customer gets angry and hangs up.  Comcast is not the company it used to be.  No customer service here.  Nothing accomplished after 2 hours dealing with useless internet options or even live customer service.  Xfinity/Comcast is not interested in their customers only in making money off them.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

You could’ve also posted what your original reason for contacting customer service so you can get help

Official Employee

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374 Messages

5 m ago

@ipod, thanks for taking the time to reach out to us regarding your experience when calling into our care specialists. I am so very sorry to hear that you had this experience and I am truly sorry for the delay in our response back to you. I would love to dig further into this can you please reach out through private message with your first and last name, name on the account if different and service address?

Again

Expert

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25.8K Messages

5 m ago

@lpod To send a private message to @ComcastMichele please click on her name in her post and then on Send a message.

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