New Poster
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1 Message
Re: Bad customer service experience
I had horrible customer service. The agent would just want to over talk. I am sure that it is a ploy so a customer gets angry and hangs up. Comcast is not the company it used to be. No customer service here. Nothing accomplished after 2 hours dealing with useless internet options or even live customer service. Xfinity/Comcast is not interested in their customers only in making money off them.
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
5 m ago
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ComcastMichelleR
Official Employee
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374 Messages
5 m ago
@ipod, thanks for taking the time to reach out to us regarding your experience when calling into our care specialists. I am so very sorry to hear that you had this experience and I am truly sorry for the delay in our response back to you. I would love to dig further into this can you please reach out through private message with your first and last name, name on the account if different and service address?
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Again
Expert
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25.8K Messages
5 m ago
@lpod To send a private message to @ComcastMichele please click on her name in her post and then on Send a message.
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