@user_gm9uzl Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are looking to get access to an old email address. When was the last time you had accessed it? Is it an email that was associated with an account that is still active, or was the account disconnected?
user_gm9uzl I understand it is an older email, can you please confirm when the last time you accessed the email was? If it has been more than 90 days then the email address would have been permanently deleted.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBillie
Official Employee
•
4.1K Messages
2 hours ago
@user_gm9uzl Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are looking to get access to an old email address. When was the last time you had accessed it? Is it an email that was associated with an account that is still active, or was the account disconnected?
2
0