Visitor
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2 Messages
RCS messaging
I have an iPhone 15 Pro on Xfinity Mobile with RCS permanently stuck on “Waiting for Activation.” My IMS Status specifically shows “Voice & SMS” and does not include RCS.
I am also unable to receive messages in group chats that include Android users, although one-on-one Android SMS works.
I have factory-reset my phone and reset network settings. Apple has also been unable to identify a device issue.
Please escalate this to your network engineering or messaging provisioning team to investigate why my line/device is not registering RCS through IMS. Please verify the carrier configuration/profile associated with my device, check the line's RCS provisioning, and determine whether a reprovisioning or network-side registration refresh is needed.
Please don't close this as resolved simply because my account appears active. RCS is still not activating on the device. I need a technical case number and follow-up from the team investigating it.
XfinityBrianH
Official Employee
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2.6K Messages
22 minutes ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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