Visitor
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6 Messages
RCS Activation Waiting Forever
Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore.
Gemini's advice
When you get an Xfinity agent on the line, if they seem stuck, give them this specific prompt which often solves the Verizon/Xfinity mismatch:
"Please check the Features list on my line. Look for a feature called 'RCS Block' or 'Feature ID 90393'. Please remove that block if it exists, and then force a 'Sync to Switch'."
Is there any way to get anyone to do this for my account? It's leading to lots of missed texts, etc.
user_pzirwb
Visitor
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6 Messages
1 day ago
Adding in... after LOTS of troubleshooting it's pretty clearly a Device ID (IMEI) mismatch.
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user_pzirwb
Visitor
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6 Messages
1 day ago
And once again, the phone line has just hung up on me... what the heck happened here? I think maybe the solution is just to port out. If that's possible.
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user_pzirwb
Visitor
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6 Messages
1 day ago
You get on hold and the wait time is 20-50 minutes... only to have it hang up on you after some lengthy period of time. It's insane.
(edited)
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user_pzirwb
Visitor
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6 Messages
24 hours ago
Took a couple of hours but now I have a representative who thinks it's Apple's issue that an iPhone that has used RCS for the exact number and xfinity carrier, and which is currently using RCS for another carrier and number right now, isn't getting the right IMS Status from the xfinity network. Goodness. Suggested I reboot the phone and wanted to know which iOS version. After 20 minutes they are telling me to turn RCS on, as if the entire issue doesn't step from that Waiting for Activation.
They are sweet, but are so far out of their depth I might as well be troubleshooting with a random worker from a Dairy Queen drive through line.
I truly can't wait until I have an AI agent talk to these folks for me.
Update: Now they are telling me Xfinity doesn't support RCS at all. No kidding.
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user_pzirwb
Visitor
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6 Messages
23 hours ago
The agent has doubled down on iPhone 16 Pro's not supporting RCS (despite it being active on a 13 Mini a few hours ago and live on the exact same device previously) and/or Xfinity/Verizon not supporting RCS. Basically anything attempting to get me to hang up and go away. No care of consideration over missed texts, no understanding of what IMS was, no understanding of RCS, no understanding of how cellular networks even work. The level of support here is beyond awful. [Edited: "Inflammatory"]
TLDR; basically they told me to pound sand, and refused to give me either my account number or a porting pin (which is apparently called security pin on the app). I did eventually get them and ported out.
Let's see how they can [Edited: "Language"] this up. I swear there's a 80% chance I cancel all my xfinity services after this experience once I get back up to my Baltimore condo. To say this was an awful experience is an understatement.
(edited)
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