Visitor
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1 Message
Rate increase
I have been a loyal customer for over 20 years. My rate for the Triple Play increased over 18% from this year, and over 10% from the last year. I talked with your retention rep, and he wouldn't offer me any discount. I have now shopped with other companies and found that I will be able to save over $100 a month by going them and actually getting more. You lost a good customer.
XfinityThomasA
Official Employee
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3.2K Messages
19 hours ago
Thank you so much for sharing your feedback and for choosing us as your service provider over the years, user_o2el4j. We truly value your loyalty and don’t want to lose you as a customer. We’d really appreciate the opportunity to connect with you directly. If you’re open to it, we’d like to ask a few questions to better understand your current service needs and review any available cost‑saving options together. Our goal is to make sure your services continue to fit you well and provide the best value possible. Let's take a closer look together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_zvwox2
Visitor
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2 Messages
18 hours ago
How do I send a message to corporate Comcast bout fraudulent activity of one of your employees
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